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IBM Sr Customer Success Manager 
India, Karnataka, Bengaluru 
958788570

24.06.2024

Your Role and Responsibilities
  • Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
  • Deliver value associated with customer investment in Apptio’s Cloudability Products.
  • Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
  • Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
  • Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
  • If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.


Required Technical and Professional Expertise

  • Bachelor’s degree or equivalent (Preferred Technology or STEM background)
  • 7-10 Years of relevant experience in experience as a solutions architect or in Project or Account Management in a Product or SaaS-based solutions organization.
  • Understanding of the SaaS delivery model
  • Ability to demonstrate analytical and problem-solving skills.
  • Strong communication (verbal and written) and presentation skills.
  • Be willing to work in shifts (customer’s time zones)


Preferred Technical and Professional Expertise

  • Knowledge of the SaaS industry and software products
  • Excellent communication and relationship-building skills
  • Ability to effectively present information (oral and written) and respond to customer
  • questions in one-on-one and group settings
  • Ability to prioritize and multitask in a fast-paced environment
  • 7 -10 years of industry experience
  • At least a 3-year college degree in an associated field.