Your Role and Responsibilities- Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
- Deliver value associated with customer investment in Apptio’s Cloudability Products.
- Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
- Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
- Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
- If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.
Required Technical and Professional Expertise
- Bachelor’s degree or equivalent (Preferred Technology or STEM background)
- 7-10 Years of relevant experience in experience as a solutions architect or in Project or Account Management in a Product or SaaS-based solutions organization.
- Understanding of the SaaS delivery model
- Ability to demonstrate analytical and problem-solving skills.
- Strong communication (verbal and written) and presentation skills.
- Be willing to work in shifts (customer’s time zones)
Preferred Technical and Professional Expertise
- Knowledge of the SaaS industry and software products
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to customer
- questions in one-on-one and group settings
- Ability to prioritize and multitask in a fast-paced environment
- 7 -10 years of industry experience
- At least a 3-year college degree in an associated field.