IBM Sr Customer Success Manager 

India, Karnataka, Bengaluru 

958788570

• Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
• Deliver value associated with customer investment in Apptio’s Cloudability Products.
• Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
• Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
• Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
• If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.

Required Technical and Professional Expertise

• Bachelor’s degree or equivalent (Preferred Technology or STEM background)
• 7-10 Years of relevant experience in experience as a solutions architect or in Project or Account Management in a Product or SaaS-based solutions organization.
• Understanding of the SaaS delivery model
• Ability to demonstrate analytical and problem-solving skills.
• Strong communication (verbal and written) and presentation skills.
• Be willing to work in shifts (customer’s time zones)

Preferred Technical and Professional Expertise

• Knowledge of the SaaS industry and software products
• Excellent communication and relationship-building skills
• Ability to effectively present information (oral and written) and respond to customer
• questions in one-on-one and group settings
• Ability to prioritize and multitask in a fast-paced environment
• 7 -10 years of industry experience
• At least a 3-year college degree in an associated field.