JPMorgan Executive Director Global Command Centres – Payments Operations 

India, Karnataka, Bengaluru 

958352028

Job Responsibilities:

• Lead the APAC Global Command Centre, ensuring regional teams have support and leadership. Represent the centre in APAC crisis management committees and forums.
• Orchestrate incident resolution with minimal business impact. Act as the voice of the Global Command Centre during high-profile incidents and ensure continuous improvement from incident learnings.
• Develop a global team and lead people development practices across the region.
• Lead business response coordination across Operations, Client Service, and Product for high-profile incidents. Collaborate with Technology, vendors, and stakeholders to assess severity and scope of events.
• Issue executive communication to senior stakeholders and operating committee members.
• Develop policies, procedures, and performance standards aligned with regulatory and control standards.
• Contribute to an inclusive culture, enhance team member engagement, and mentor diverse talent.
• Produce metrics and reporting strategies for stakeholder meetings and build relationships across teams and business lines.
• Operate in a follow-the-sun model with NA, EMEA, and APAC regions.

Required qualifications, capabilities and skills:

• Strong leadership experience in incident management and remediation with a solid record of career growth.
• Strategic thinker with strong technical skills, creative problem-solving, and diplomacy skills to influence cross-organizationally.
• Excellent and effective communication and presentation skills with an eye for detail.

Preferred qualifications, capabilities and skills:

• Bachelor's Degree in a Relevant Field
• Proficiency in metrics design tools like Excel, Tableau, and Alteryx