Wells Fargo Technology Director - Command Center Production Management 

India, Karnataka, Bengaluru 

832529735

In this role, you will:

• Manage a team of engineering managers and engineering leads
• Focus on delivering commitments aligned to enterprise strategic priorities
• Build support for strategies with business and technology leaders
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
• Identify financial management and strategic resourcing
• Set risk management guidelines and partner with stakeholders to implement key risk initiatives
• Develop strategies for hiring engineering talent
• Lead implementation of projects and encourage engineering innovation
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Interface with external agencies, regulatory bodies or industry forums
• Manage allocation of people and financial resources for Technology Strategic Leadership
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• Technology Operations Experience
• Knowledge and understanding of Enterprise monitoring, observability and automation.
• Experience of driving large scale organizational change management initiatives
• Experience in Infrastructure and application production support
• ITIL and IT Service Management
• Understanding of Site Reliability Engineering Principles

Job Expectations:

• Lead IT Transformation for an ‘Always ON’ Production management
• Run day to day command center operations
• Drive Reliability Culture within the team
• Complex situation management capabilities
• Provide management direction and leadership of all technology command center teams either via direct line or through dotted line influence
• Manage and develop teams of individual contributors and command center managers in roles with moderate complexity and risk in Technology Operations
• Regularly interact with technical first responder teams including IT Operations, Mainframe Operations, Wholesale Service Level Management, Cyber Fusion Center, and Digital Channels etc.
• Lead Service Operations support for public and private cloud, SaaS, IaaS, PaaS etc.
• Regularly interact with senior managers and leaders concerning business process impact during large incidents
• Coordinate policy and procedures with BCP, Root Cause Analyst and Service Level Management teams
• Engage and interact with line of business and technology leaders of Enterprise IT Process Technology Operations Management owners, managers, and subject matter experts.
• Identify and recommend opportunities for technology operations process improvement and development
• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client-facing, and internal applications consumed by the Business
• Drive key strategic initiatives associated with technology availability
• Work with IT risk management, compliance, and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Institute controls in partnership with Operation Risks to ensure risk management is sustainable
• Manage the costs, demand, and resource capacity for the team resources, leveraging external resources as needed
• Determine appropriate strategy and actions of technology operations team to meet deliverable
• Interpret and develop policies and procedures
• Collaborate with and influence all levels of professionals, including more experienced managers
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology operations
• Develop and guide a culture of talent development to meet business objectives and strategy

• Lead IT Transformation for an ‘Always ON’ Production management

• Run day to day command center operations

• Drive Reliability Culture within the team

• Complex situation management capabilities

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.