Your impact
The purpose of this role is to manage documents within the Employee Document Management system. This system is within our ServiceNow platform. You will join small team, and you will closely co-operate with colleagues globally.
Core duties and responsibilities include:
- Liaising with key stakeholders to ensure that the tool is being used per defined processes & follows data/legal requirements
- Manage workload via cases within ServiceNow filing documents into EDM in a timely manner
- Regular audit of EDM use – confirming compliance, identifying issues & improvements
- Respond to and solve issues with EDM use
- Be an escalation point for EDM queries
- Liaise with the HH application team to resolve issues
- Co-ordination of HH forms/catalogue items (on-line forms) to ensure they align with EDM structure, and that they contain links to related knowledge articles
- Work with supervisor to define goals and identify metrics for success
