SolarEdge Agent 

India, Karnataka, Bengaluru 

576207245

What will you be doing?

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting and provide the best solution based on the issue and details provided by customers
• Install and setup end-user's workstation environment
• Direct unresolved issues to the next level of support personnel
• Document and Record events/problems and their resolution in logs and KBs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on internal procedures
• Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues