Bank Of America Operational Excellence Process Design Consultant - GCAOO 

United States, North Carolina, Charlotte 

956858969

Responsibilities:

• Support end to end strategic development and execution of Time Study & Voice of User and Client Feedback
• Partner with multiple internal stakeholders across GCAOO to coordinate observational time studies and lead internal initiatives that capture and socialize peer feedback.
• Gain knowledge to become SME of several Anti-Money Laundering process flows and be able to capture qualitative data and incorporate into process enhancements routines
• Actively engage in continuous improvement approach through participation in voice of user sessions, relationship building and cross-functional development.
• Work independently with strong organizational skills, data analytics , critical thinking and ability to execute stated requirements.
• Process analysis, process modelling and process governance
• Provide end-to-end view of processes within business functions with proper identification of hand-offs and process connectors
• Support the program's short-and-long term strategy
• Provides expertise for the proactive identification of opportunities from a process efficiency perspective
• Prepare presentations and complementary data to assist leaders in process re-engineering activities

Other Qualifications/Desired Skills:

• Prior working experience with Operations teams and processes desirable
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
• Process improvement and Operational Excellence exposure
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
• Ability to understand new technologies, intellectually curious
• Commitment to challenging the status quo and promoting positive change
• Experience working in a global environment

1st shift (United States of America)