Support end to end strategic development and execution of Time Study & Voice of User and Client Feedback
Partner with multiple internal stakeholders across GCAOO to coordinate observational time studies and lead internal initiatives that capture and socialize peer feedback.
Gain knowledge to become SME of several Anti-Money Laundering process flows and be able to capture qualitative data and incorporate into process enhancements routines
Actively engage in continuous improvement approach through participation in voice of user sessions, relationship building and cross-functional development.
Work independently with strong organizational skills, data analytics , critical thinking and ability to execute stated requirements.
Process analysis, process modelling and process governance
Provide end-to-end view of processes within business functions with proper identification of hand-offs and process connectors
Support the program's short-and-long term strategy
Provides expertise for the proactive identification of opportunities from a process efficiency perspective
Prepare presentations and complementary data to assist leaders in process re-engineering activities
Other Qualifications/Desired Skills:
Prior working experience with Operations teams and processes desirable
Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
Process improvement and Operational Excellence exposure
Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
Ability to understand new technologies, intellectually curious
Commitment to challenging the status quo and promoting positive change