Couchbase People Operations Specialist - 

United Kingdom 

955878707

Responsibilities

This is a broad list of responsibilities that most team members share. Individual team members who have a particular interest or experience in one area may focus more on responsibilities pertaining to that.

Core Area Responsibilities:

• Support greater People & Workplace team programs and initiatives by working cross-departmentally with Talent Acquisition, HR, Total Rewards, Talent Development, and Technology & Data teams. Examples include: immigration, benefits, merit reviews, annual compliance reporting, organizational reports, etc.
• Own the employee onboarding and offboarding processes end-to-end, including stewarding data integrity in our ATS & HRIS, maintaining candidate files, completing templates and coordinating orientations.
• Assist Talent Acquisition in opening new requisitions, arranging candidate travel plans, drafting offer documents, and documenting TA processes as needed.
• Collaborate with Payroll & Benefits in new hire document collection, benefit program enrollment, changes, and addressing employee questions.
• Partner with HR Generalists in providing onboarding support & conducting new employee onboarding sessions.
• Be a guardian for overall data integrity and employees record keeping, maintaining accurate records & documentation. Process ongoing employee data changes in ATS, HRIS and other people systems to ensure our people data is accurately maintained.
• Ensure compliance with HR reporting and administration (Background checks, EEO, I-9, E-Verify, etc.).
• Contribute towards operational excellence by identifying and recommending alternative methods for optimization and streamlining.
• Maintain and provide support in People Operations process documentation, improvements, system implementations and policy development.
• Be the go-to person for employee questions and manage employee questions through Zendesk that are not answerable by our outsource partners.
• Ensure Zendesk tickets are allocated to the relevant teams and assist team members if overcapacity in one region or when other People Operations team members are out of the office.
• Answers questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.

Examples of Focus Area Responsibilities:

• (TA) Provide programmatic support to graduate and internship hiring initiatives, assist with sourcing/recruiting efforts, assist in TA process improvements & system updates.
• (HR) Partner with HR Generalists on employee Changes/ Leave of Absence/ and Immigration cases, assist with HR policy and process documentation, liaise with Legal, assist with employee relations cases & trainings.
• (Total Rewards) Liaise with Benefits in annual enrollment and employee benefits onboarding/offboarding, assist TR & HR with annual merit review cycle, provide support in creation of our job code hierarchy and board compensation committee meetings.
• (Talent Development) Assist with creation of Onboarding sessions & content, maintain updates to Couchbase Hub, and assist with DEI initiatives.
• (Technology & Data) Create Zendesk ticket reports analyzing where further systems or process improvements can be made, provide UKG Administrator system field & improvement updates, provide compliance audit support as a public facing company.
• (Workplace) Assist with office support where temporary service gaps may exist or for special events and projects.

Skills & Abilities

• Bachelor’s degree in Human Resources Management, Business Administration or related field (preferred).
• 2-3 years experience within the People Operations, HR Generalist, or Global Mobility space.
• Interest or experience working across a busy People and Workplace team.
• Experience working with ATS, Payroll, or HR systems.
• Knowledge of People & Workplace best practices and/or legal requirements is a plus.
• Documentation and process mindset (eager to ‘create structure’), with the ability to collaborate and strive for continuous improvement.
• Willingness to help across the People & Workplace team in a variety of areas, while defining and leaning into your individual career growth objectives.
• Exceptional attention to detail, problem solver and a highly organized do’er.
• Strong communicator with a customer service mindset to support our world class team.
• Professionalism in handling confidential employee information.