JPMorgan Custody Client Facing - Associate 

Japan, Tokyo 

955735162

Job responsibilities:

• Take care of the end to end query resolution raised by clients, which will include, but not be limited to Settlements and Corporate Actions, Tax and Income; this will involve detailed discussions/handholding with operations on processes and actions to be taken therein.
• Build relationships with clients to learn client behavior and requirements.
• Based on the client transactional data, you will identify client trends and behaviors, identifying key operational risk and control metrics, and contributing to the presentation of operational data metrics to the Custody business stakeholders as well as external client interactions.
• Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.
• Identify Service Requests and Service Delivery Issues for Client Services Account Managers to address; as well as any daily activities that may impact client satisfaction.
• Provide daily updates to clients through email and phone calls
• Attend client meetings and calls with Client Services Account Managers
• Monitor and provide resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact

Required qualifications, capabilities, and skills:

• Professional working proficiency in Japanese and English language
• Bachelor’s Degree in Finance, Economics, Business, or relevant disciplines
• Strong focus in client service management, communication and delivery
• Effective communication and presentation skills
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Strong problem solving skills including taking the initiative to drive change and enhance controls
• Must have a control focused agenda, and a thorough grasp of program/project risk.
• Proactive in identifying and escalating issues
• Anticipate issues and proactively take initiatives to ensure results
• Self-starter and ability to learn quickly

Preferred qualifications, capabilities, and skills:

• At least 8 years of experience in Trade Management/Cash/Asset Servicing at a Custodian or Prime Broker with a focus on client service and operation
• Willing to make business travels when needed
• Strong financial markets product knowledge and grasp of the transaction lifecycle in Custody
• Extensive knowledge of financial markets and instruments, both domestic and global is an advantage
• Comprehensive knowledge of Global markets