JPMorgan Custody Client Facing Operations - Associate 

Taiwan, Taipei, Taipei 

691927016

As a Custody Client Operations - Associate in the Custody Client Facing Team, you will serve as the first point of contact for all post trade activities for the Global Custody business, which includes trade, cash, foreign exchange, and asset servicing activities. You will assist us in our mission to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance. You will be part of the team that fosters a close relationship with clients in order to understand their requirements and expectations and proactively identify optimization opportunities. You will meet with clients through service reviews and host trainings on a regular basis. And as part of our continuous improvement, you will also help the business identify client trends and streamline operational workflows through data analysis via financial technology tools and digital software.

Job responsibilities

• Ensure full accountability for the end-to-end query resolution raised by clients. These queries will include, but not be limited to Settlements and Corporate Actions, Tax and Income. This will involve detailed discussions/handholding with operations on processes and actions to be taken therein.
• Build relationships with clients to understand client behavior and requirements.
• Analyse client transactional data in order to identify client trends and behaviors, identifying key operational risk and control metrics, and contributing to the presentation of operational data metrics to the Custody business stakeholders as well as external client interactions.
• Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.
• Identify Service Requests and Service Delivery Issues for Client Services Account Managers to address; as well as any daily activities that may impact client satisfaction.
• Maintain daily contact with clients with clients by email and phone calls. Attend client meetings and calls with Client Services Account Managers
• Monitor and resolve risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact.

Required qualifications, capabilities, and skills

• University degree
• Minimum 5+ years of experience in Trade Management/Cash/Asset Servicing at a Custodian or Prime Broker with a focus on client service and operations
• Strong focus in client service management, communication and delivery. Sound oral and written communication and presentation skills are required.
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Effective analytical and problem solving skills including taking the initiative to drive change and enhance controls
• Candidate must have a control focused agenda, and a thorough understanding of program/project risk. Proactive in identifying and escalating issues
• Anticipate issues and proactively drive initiatives to ensure results. Self-starter and ability to learn quickly
• TW Trust License and Financial Markets and Professional Ethics License is a must

Preferred qualifications, capabilities, and skills

• Solid financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
• Extensive knowledge of financial markets and instruments, both domestic and global is an advantage
• Comprehensive understanding of Global markets