Citi Group Escrow Product Administrator 

United States, New York, New York 

955340221

Responsibilities:

• The role holder will work closely with Junior Escrow Product Specialists on all aspects of escrow account openings, including account set-up and submissions, monitoring incoming wire queue for new accounts, establishing appropriate cash sweeps for each account and ensuring funds are properly credited to new accounts.

• Administer / set up fees for new accounts, including fee approvals, waivers, and collection of fees.

• Work closely with the Escrow Service Team to track all account closings to ensure that accounts are closed on a timely basis and residual funds are properly disbursed.

• Candidate will be responsible for routine maintenance items such as arranging for online access, address changes, adding / removing authorized signers and imaging appropriate documentation (amendments, etc.).

• Assist with gathering information / preparation of year-end tax reporting.

• Contributions to the development of new techniques and the improvement of processes and work-flow are encouraged.The candidate will be required to evaluate moderately complex and variable issues and apply appropriate problem solving skills in the development of solutions.

• Work closely with all members of the CPB Escrow Team and Escrow Services Team to provide an exceptional Client Experience to Private Bank clients nationwide.

• Act as a source of technical expertise within the team, keeping abreast of developments and offering support and guidance.

• Deal with complex issues and challenges as they arise

• Ability to work well with other CPB product partners in meeting client expectations

• Resolve client inquiries and issues on a timely basis and as accurately as possible

• Direct contact with clients and their attorneys, accountants, third party vendors, representatives, etc.

• Daily interaction with Private Bankers, Banker Associates, Service Officers, and other internal constituents as necessary

• Ensure compliance with all legal and regulatory policies and requirements of the Private Bank

• Resolve client inquiries and issues on a timely basis and as accurately as possible through effective and efficient use of Private Bank resources

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3 - 5 years of experience in the financial services industry

• Prior experience with escrow transactions and settlement funds is helpful but not mandatory

• Communication skills, problem solving, project management, analytical skills

• Candidate must be well-organized and highly efficient. Ability to effectively multi-task and prioritize assigned tasks is critical.

• Technical skills: thorough knowledge and familiarity with Microsoft Word, Excel, and Outlook is required. Familiarity with internal Citi systems is helpful but not mandatory.

Anticipated Posting Close Date:

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