Microsoft Customer Experience 

India, Karnataka, Bengaluru 

955252129

Responsibilities include:

• Manage small to mid sized customers (annual customer revenue between $3-5 million)
• Manage end user and manager relationship at the customer site.
• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Be accountable to drive efficient usage of HLS products and services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
• Build, maintain and leverage relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft+Nuance’s behalf.
• Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes.
• Build/maintain rapid channel of communication to customer in case of service-related issues and events.
• Orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to Microsoft+Nuance’s SMEs throughout the customer’s lifecycle.