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Microsoft Customer Experience 
India, Karnataka, Bengaluru 
955252129

11.06.2024
Responsibilities

Responsibilities include:

  • Manage small to mid sized customers (annual customer revenue between $3-5 million)
  • Manage end user and manager relationship at the customer site.
  • Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
  • Be accountable to drive efficient usage of HLS products and services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
  • Build, maintain and leverage relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft+Nuance’s behalf.
  • Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes.
  • Build/maintain rapid channel of communication to customer in case of service-related issues and events.
  • Orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to Microsoft+Nuance’s SMEs throughout the customer’s lifecycle.