Uber Sr Customer Experience Manager Strategic Projects 

United States, West Virginia 

955123019

About the Role

In this role, you will become a subject matter expert as you help to design, optimize, and execute on delivering the best customer experience for each order or trip from end to end, shaping the future of support.

Your Impact In Role

• Help craft Uber's customer experience strategy and support for the future.
• Help identify operational gaps and improve or pioneer processes to drive efficiency across support operations.
• Develop in-depth understanding of customer experience by incorporating quantitative and qualitative insights.
• Develop executive-level communications and presentations for Uber's leadership.
• Run analysis and develop strategic insights to enable business decision-making.
• Collaborate within the team and other functional teams across regions to consolidate different viewpoints, clarify problem statements, identify strategy, and develop high-impact solutions.
• Lead alignment with other functional teams to implement short-term solutions in a timely manner while elaborating on the long-term, evolving strategy.

The Experience You'll Bring

• 4+ years of experience in program management, consulting, corporate strategy, or similar fields
• Good command of English / Japanese in speaking & writing / reading

Preferred Qualifications

• Strong program management skills with superior organizational, time management, and prioritization skills
• An innovative, proactive, and passionate approach to your work
• Prior experience in operations or customer support functions
• Written, verbal, and visual communication skills - you have the proven track record to influence and drive consensus with varying audiences and levels of an organization
• Excel/data management skills, working knowledge of SQL a plus

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .