Finding the best job has never been easier
Apple Observability & Logging Support Engineer United States, California, Cupertino 954846583
31.03.2025
Share
Responsibilities include:- Troubleshoot, isolate and resolve observability and logging issues- Troubleshoot, isolate and resolve complex application deployments issues.- Build knowledge base articles.- Participate in and drive incident post mortem reviews, and drive ongoing improvement- Execute and deliver on goals and initiatives- Obsessing over minute details to drive operational excellence in every aspect of their work- You will be expected to make meaningful and significant contributions to company development of objectives and goals- You will work on complex issues, analyzing situations or data that require in depth evaluation- Your expertise and discretion will be required to think outside the box and resolve highly complex issues in creative and effective ways
- BS or MS in Computer Science or equivalent industry experience
- 10+ years of experience
- Prior experience with Observability and Enterprise Logging strongly preferred
- Solid understanding of Enterprise Logging Core Platforms
- Experience in supporting highly scalable applications and web services
- Hands-on experience with open-source technologies such as Kubernetes, Prometheus, Docker, Spark, Kafka, etc.
- Comfortable working with a very technical customer base
- Comfortable providing a wide range of support, from simple issue resolution to end to end on-boarding
- Strong familiarity with modern server technologies and large scale architectures
- Strong attention to detail
- Excellent analytical capabilities
- Passionate about Technical Support
- Strong Communication skills
- Strong experience with troubleshooting
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
These jobs might be a good fit
