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Rapid7 Technical Support Engineer 
United Kingdom, Northern Ireland, Belfast 
954694764

30.06.2024

In this role, you will:

  • Understand client's business objectives/impact and apply their expertise to timely resolve issues and ensure customer success

  • Serve as the liaison between Rapid7 and the customer

  • Follow up, test, and troubleshoot as necessary

  • Partner with development team on root cause analysis

  • Manage customers' issues and keep them informed of progress

  • Interact closely with various departments to provide first hand feedback from customers

The skills you’ll bring include:

  • We are looking for a standout colleague who thrives in a team environment

  • Experience in Technical Support or related experience

  • Passion for problem solving

  • Strong drive to look at challenges and help define solutions

  • Eagerness to learn and wiliness to share own knowledge

  • Amazing social skills with a passion to solve customers' issues

  • Troubleshooting and understanding of network architecture. Demonstrable usage of packet inspection, pcaps, wireshark and procmon.

  • Excellent problem solving and critical thinking

  • Fantastic verbal and written communication

  • Demonstrable command of administering Windows Server (AD, LDAP, DHCP) among other OS (Linux, Mac)

  • Understanding of TCP/IP, OSI, VLAN, DNS, NMAP

  • Previous relevant certifications a plus (AWS, Azure, Google, CompTIA, Microsoft)

  • Familiarity with any programming language.(Ex: Python, C++, Java)

  • Understanding of log analysis methods (using regex to debug large log files)

  • Knowledge of Grafana, Kibana or other graphing tools

  • Proficiency with similar applications and Rapid7 products a plus