Rapid7 Technical Support Engineer 

United Kingdom, Northern Ireland, Belfast 

855113352

In this role, you will:

• Understand client's business objectives/impact and apply their expertise to timely resolve issues and ensure customer success

• Serve as the liaison between Rapid7 and the customer

• Follow up, test, and troubleshoot as necessary

• Partner with development team on root cause analysis

• Manage customers' issues and keep them informed of progress

• Interact closely with various departments to provide first hand feedback from customers

The skills you’ll bring include:

• We are looking for a standout colleague who thrives in a team environment

• Experience in Technical Support or related experience

• Passion for problem solving

• Strong drive to look at challenges and help define solutions

• Eagerness to learn and wiliness to share own knowledge

• Amazing social skills with a passion to solve customers' issues

• Troubleshooting and understanding of network architecture. Demonstrable usage of packet inspection, pcaps, wireshark and procmon.

• Excellent problem solving and critical thinking

• Fantastic verbal and written communication

• Demonstrable command of administering Windows Server (AD, LDAP, DHCP) among other OS (Linux, Mac)

• Understanding of TCP/IP, OSI, VLAN, DNS, NMAP

• Previous relevant certifications a plus (AWS, Azure, Google, CompTIA, Microsoft)

• Familiarity with any programming language.(Ex: Python, C++, Java)

• Understanding of log analysis methods (using regex to debug large log files)

• Knowledge of Grafana, Kibana or other graphing tools

• Proficiency with similar applications and Rapid7 products a plus