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Apple Listening Mechanism Program Manager United States, Texas, Austin 954255896
06.06.2024
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Minimum Qualifications
- Experience with data visualization tools including Tableau and Keynote with a deep understanding of data structures, data connections and management.
- Ability to create and maintain Tableau dashboards and deliverables within tight deadlines.
- Drive for quality results and demonstrates high degree of determination with a passion for the customer and specialist experience.
- Strong time management and organizational skills with ability to meet tight deadlines and effectively switch and prioritize tasks several times in a workday.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
Preferred Qualifications
- Skilled communicator across various levels of the organization, ability to adapt style to audience and medium.
- Advanced spreadsheet experience including Pivot Tables, VLOOKUP, INDEX/MATCH, and Data Tables.
- Comfort connecting multiple data sources simultaneously to analyze and visualize impact of contact center performance and strategies.
- Solid understanding of SAP is preferred.
- Familiar with RCC Reporting tools such as Dossier, GCRM call log, bookings browser, etc.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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