Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
As a Senior Technical Support Engineer specialising in Cybersecurity Automation, you will play a critical role in diagnosing and resolving complex technical issues, integrating and maintaining SIEM solutions, and ensuring our clients' security infrastructures are robust and responsive.
Your Impact
- Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions.
- Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources.
- Analyse and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systems.
- Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations.
- Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture.
Your Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of 5 to 8 years of experience in technical support or a similar role, with exposure to CyberSecurity Automation, architecture, and technologies such as XSOAR, EDR, and SIEM.
- In-depth understanding of QRadar and its integration with SOAR, EDR, and SIEM.
- Proficiency in scripting languages (Python, PowerShell, Linux CLI).
- Strong understanding of network protocols, firewalls, and security architectures.
- Experience in incident response and threat detection using SIEM tools.
- Ability to troubleshoot integration issues between SIEM and other security tools.
- Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Nice-to-Have
- Experience with QRadar SIEM Integration.
- Familiarity with Sigma Rules and X-Force Threat Intelligence.
- Experience with dynamic playbooks and automated workflows in SOAR.
- Understanding of attack visualisation and automated alert management.
- Security certifications (CISSP, CISM, CompTIA Security+, CEH).
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
