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Palo Alto Senior Technical Support Engineer Cortex XSIAM 
India, Karnataka, Bengaluru 
733664148

02.09.2024
Description

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Support Engineer specialising in Cybersecurity Automation, you will play a critical role in diagnosing and resolving complex technical issues, integrating and maintaining SIEM solutions, and ensuring our clients' security infrastructures are robust and responsive.

Your Impact

  • Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions
  • Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources
  • Analyse and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systems
  • Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations
  • Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture

Your Experience

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience or equivalent military experience)
  • Minimum of 5+ years of experience in technical support or a similar role, with exposure to CyberSecurity Automation, architecture, and technologies such as XSOAR, EDR, and SIEM
  • In-depth understanding of QRadar and its integration with SOAR, EDR, and SIEM
  • Proficiency in scripting languages (Python, PowerShell, Linux CLI)
  • Strong understanding of network protocols, firewalls, and security architectures
  • Experience in incident response and threat detection using SIEM tools
  • Ability to troubleshoot integration issues between SIEM and other security tools
  • Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment

Nice-to-Have

  • Experience with QRadar SIEM Integration
  • Familiarity with Sigma Rules and X-Force Threat Intelligence
  • Experience with dynamic playbooks and automated workflows in SOAR
  • Understanding of attack visualisation and automated alert management
  • Security certifications (CISSP, CISM, CompTIA Security+, CEH)

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.