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EY FSRC-BT INS-CCaaS Solution Architect India, Karnataka, Bengaluru 953937326
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CCaaS Solution Architect :
- Hands-on experience designing future state and transition state architecture plans for large scale CCaaS migrations (Insurance a plus).
- Partner with business and tech to help align on future state contact center / service tech architecture.
- Map high-level designs into detailed CCaaS platform-specific architectural blueprints.
- Act as an advisor for both Tech & Ops leadership when making platform and integration choices.
- Experienced and certified in at least two CCaaS platforms (Amazon Connect, Genesys Cloud CX, Five9, Google, NICE).
Must have vertical & Industry Experience in Insurance Contact Centre transformation.
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