NICE Business Project Manager 

United States, New Jersey 

953797212

We’re seeking a dynamic Project Manager to join our Global Customer Operations team, focusing on post-sales units like services, support, and business partners. In this role, you’ll lead end-to-end process improvement projects, from defining business requirements to successful implementation. You’ll work closely with stakeholders to identify challenges, analyze data for insights, and recommend best practices.

Responsibilities:

• Serves as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, support, business partners etc.)
• End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
• Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self-learning
• Manage discussion to identify and suggest the best practice process to handle business challenges
• Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
• Consume company's data and BI reports for process discovery and business insights.
• Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system.
• Lead process rollout to wide population, including workshops, UAT and training
• Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Education:

• A University degree B.Sc in Industrial & Management engineering or similar - Must
• MBA - an advantage

Requirements:

• At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
• Excellent understanding of business processes
• Experience in leading discovery, solution suggestion and implementation phases in projects
• Hands-on experience with corporate applications (like SFDC, Service Now, etc.)
• Experience in writing business requirement documents
• Self-learning capabilities, via reading, interviewing and data analysis
• Managerial skills and experience in matrix management
• Experience leading multi-activities in parallel
• Experience working closely with IT
• Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
• Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
• Highly organized, dynamic and self-motivated team player with a flexible and creative approach
• Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
• Experience in Consulting company - an advantage
• Knowledge in Professional Services & Support processes and systems – an advantage