Responsibilities
- Nominate, schedule, and confirm all physical transactions to the applicable natural gas pipelines and Environmental markets registries
- Operate and support Canadian Electricity markets
- Field incoming customer calls pertaining to trading and clearing issues as relating to ICE NGX’s proprietary clearing software and/or ICE trading and administration software used in the support of the 300+ customers of ICE NGX.
- Develop and distribute statistical data queries as requested by clients of ICE NGX.
- Provide support to ICE NGX internal customers.
- Verify accuracy of ICE NGX invoices and published natural gas indices
- Monitor the ICE NGX products on the ICE trading system and day-to-day market trading activity, providing settlements and statistical daily summaries
Knowledge and Experience
- 2+ years’ experience in physical natural gas or electricity control\operations preferred or 2-4 years’ equivalent experience in a related field
- Working knowledge or training in the natural gas, Electricity, and Environmental industry, specifically in the area of physical natural gas scheduling, gas control, help desk support and pipeline nominations preferred
- Analytical and organizational business-oriented skill set
- Excellent interpersonal and telephone customer service and communication skills
- Ability to work in a team environment and act independently as required
- Experience with Microsoft Office, specifically MS Excel, MS Word and MS PowerPoint
