Bank Of America Production Services Specialist II 

United States, Connecticut, Stamford 

952198881

Qualifications:

• ​ 5 years of experience providing Application support.
• Be familiar with the ITIL framework – Request management, Incident, Problem, Change and Release Management.
• Strong communication skills (verbal and written) and ability to communicate efficiently and timely well to other verticals, business and technology partners.
• Hands on experience supporting Linux and Windows hosted applications.
• Hands on experience with Database (Oracle & SQL Server) and writing SQL.
• Self-starter and independent worker, ability to work with minimum supervision.
• Day to day task requires the ability to solve production down situations under tight SLA deadlines, identify incident root cause and corrective actions.
• Familiar with batch support and experience in using job scheduling tools like Autosys.
• Strong triage and issue resolution skills.
• Soft Skills: Must be a team player, and demonstrate ability to communicate effectively with both technical and non-technical individuals.

Desired:

• Experience with scripting - Shell/Perl/Python.
• Experience with BCP and Disaster Recovery.
• Working knowledge of trading products
• Experience in monitoring tools like ITRS Geneos
• Familiar with Messaging and Middleware

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

Enterprise Role Overview:

This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures, serving as a focal point for the customer, client, and associate experience, restoring complex production incidents under tight Service Level Agreements, and pursuing root cause and problem resolution follow ups.

1st shift (United States of America)