Bank Of America Production Services Specialist II 

United States, New York, New York 

21537416

Responsibilities:

• Exercise strong Incident and Problem Management skills for timely resolution and communication as well as to drive continuous improvements
• Primary contact for all traders and front office personnel to resolve issues with trader applications and any business related queries in timely manner to avoid business impact
• This is a high-profile role in a critical environment which demands an individual to display Business and Technical acumen, the ability to assimilate lots of information quickly
• This individual will work in close collaboration with the Application Developers, peer Support teams, Global/offshore teams, and Infrastructure Support
• Drive ongoing knowledge management and related documentation
• The role provides an opportunity to gain a strong understanding of several FICC businesses and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn and grow
• Defining and driving Monitoring improvements and Technical processes are considered part of the function for this role, to ensure consistency across the applications and business lines supported

Required Qualifications:

• 5+ years of production support experience in financial institutions
• Experience working with Front Office in a Derivatives Trading business, with Fixed Income products knowledge specifically aimed at front office Trading
• Experience with Linux, Python and SQL based application platforms
• Knowledge of monitoring tools and instrumentation (e.g. Geneos ITRS)
• Good knowledge of ITIL processes: Incident, Problem, Knowledge management
• Knowledge of scripting languages: Python, Perl, shell scripting
• Experience with one or more: electronic trading, trade capture, trade life cycle, market data, risk and regulatory reporting
• ECN connectivity knowledge – Bloomberg, TradeWeb, MarketAxess
• Ability to deal with a high-pressure Trading environment
• Manage oneself in an agile environment of frequent application changes adhering to release and change management principles
• Excellent work ethic, willing to be on-call on weekend
• Must be able to communicate crisply and clearly both from a verbal and written perspective
• Must be able to work independently to solve problems as needed

Desired Qualifications:

• Bachelors or Masters in Science/Technology
• Automation and SRE exposure
• Splunk, Ansible, AppDynamics

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management

1st shift (United States of America)