Amazon Technical Operations Manager Support Engineering 

United States, Washington, Seattle 

951723932

About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Sales, Marketing and Global Services (SMGS)
ROLE DESCRIPTION
Key job responsibilitiesYour role and responsibilities will include:* Field technical support inquiries from customers.
* Complete analysis and present periodic reviews of operational performance.
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
* Make recommendations to customers about how new AWS offerings fit in their company architecture.
* Champion and advocate for customer requirements within AWS (be their voice).
* Work with some of the leading technologists around the world.
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.

* Engineering, Computer Science, IT Degree or equivalent experience.
* 7+ years’ experience in managing engineering teams in high-paced operations environment with 5+years as a senior manager with a track record of success.

* Hands on Technical experience in Security technologies
* Technical experience in AWS services
* Innovative-thinking balanced with a strong customer and quality focus
* MBA or equivalent experience.
* Experience handling large enterprise technical customer escalations
* Exceptional people leadership and engagement skills and demonstrated ability to inspire and motive large teams of 25+
* Project and program management experience in delivering key business outcomes
* Strong record of driving projects to improve operations and support-related processes and the right technical support experience.