Amazon Technical Operations Manager Support Engineering 

South Africa, Western Cape, Cape Town 

416707569

Define and Execute Business Priorities
You will be a key contributor and owner of the direction for your operations. This includes defining strategic goals for the team. You will be participating in defining, planning, and documenting key projects and initiatives. You will be tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.Team and Performance Management
You will own all facets of performance and career management for the team. Regular one on one meetings with all team members are required. You will be expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team. You will own and be accountable for the output and performance of your team.Operational Excellence
You will uphold and continue to drive operational excellence across the site and globe. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during onsite interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.Incident and Escalations Management

Basic qualifications The right person will have strong people management experience of 5+ years with a track record of success They will be analytical and have experience in leading multiple technical support or operational teams of up to 20 people, in high pressure environments. Must have a record of driving projects to improve operations and support-related processes and the right high-level technical support experience. Strong verbal and written communication skills, which will be key in driving customer and internal communications.