Capital One Sr Manager Chief Staff Global Card Privacy 

United States, Virginia, Arlington 

949576429

Responsibilities:

• Serve as the organization’s point of contact with the CoS teams for the Card line of business, ERO, and C&E

• Coordinate participation by the SCO/GCC and his SLT in Board and senior management committee meetings, including the Audit and Risk Committees of the Board of Directors and the Technology, Operational, Compliance, and Cyber Risk and Executive Risk Committees

• Develop an integrated view of the various leadership teams on which team members participate (including those led by the Chief Enterprise Risk Officer and Chief Compliance Officer and business division and unit leaders) and strategize ways to enhance our contributions and expand our influence in those forums through pre-meeting preparation and post-meeting information sharing

• Evaluate routines and processes that meaningfully impact the GCC SCO and his leadership team and identify and implement changes, improvements, and refinements

• Identify ways to engage and inspire the team to do their best work by supporting and promoting training and development, including pursuit of job-related accreditations and certifications

• Develop an integrated strategy for spurring team engagement and promoting inclusion and belonging through Town Halls and People Leader Forums, team fun days, and regular team-wide communications and programming, with an emphasis on information and context sharing, among other initiatives and activities

• Elevate and track progress against ERO, C&E, and team imperatives to ensure we are making meaningful progress and to provide visibility and transparency to our team

• Develop a team-specific new-hire onboarding program; analyzing and distributing team-wide All Associate Survey results to management and the team, noting areas of strength and opportunity; and celebrating and recognizing associates through various forms of recognition

• Track reports, assessments, and submissions that require the GCC SCO approval to ensure sufficient time for review and final approval

• Partner with Regulatory Relations to support preparations for quarterly Card Compliance meetings with our regulators, including organizing team materials and presentations and follow-up submissions

• Serve as the coordinating lead with the Finance team on budgetary matters and support SLT members in meeting their targets

• Build a process, leveraging existing and developing tools, for monitoring and sharing industry developments, including pointing the team to news stories and other resources to ensure we are staying abreast of relevant trends and enforcement actions

• Partner with the GCC SCO’s administrative assistant to ensure appropriate time management, prioritizing meetings by importance and time-sensitivity and carving out sufficient work and planning time

You’ll need to wear many hats including:

• Project Leader: You’re detailed and process-oriented and adeptly manage several projects and initiatives at once with supportive direction. You maintain high standards and attention to the details with the ability to adapt to change quickly.

• Problem-solver: You understand intent and goals for a project, propose plans to meet those needs, and autonomously pursue options to deliver results in a well-managed manner. You bring in data and metrics to ensure we’re moving the needle and identifying insights.

• Juggler: You don’t get overwhelmed or flustered easily as you’re able to prioritize and toggle between multiple high-priority projects and tasks. You seek guidance to reprioritize as needed to adjust with changing team needs and take action with urgency as appropriate.

• Valued partner: You have a proven track record of building collaborative work relationships and you thrive in a matrix environment.

• Team player: You are highly motivated and willing to roll up your sleeves and get the job done, even in situations where the work is outside of the scope of your specific role.

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 5 years of project or process management experience

• At least 3 years of experience in communications planning and development (department communications, leadership team meetings, presentations, memos and reports)

• At least 3 years of experience in staff management and training

• At least 3 years of experience in organizational development and performance

Preferred Qualifications:

• Certified Meeting Professional (CMP) or Project Management Professional (PMP) Designation

• Experience serving in a Chief of Staff or critical Project Management role in a large, complex, and matrix organization

• 6+ years of experience in project or process management

• 4+ years of experience in communications planning and development (department communications, leadership team meetings, presentations, memos and reports)

• 4+ years of experience supporting senior executives and leadership

• 4+ years of experience in HR, associate experience, or associate engagement roles

• At least 2 years of experience in budget management

• At least 2 years in strategy consulting or advisory services

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.