Customer Engagement & Strategic Planning
- Lead strategic account planning and ROB cadences to align business priorities with Microsoft’s Business Applications portfolio.
- Identify whitespace opportunities and industry trends to develop and execute territory plans.
- Act as a trusted advisor to C-level stakeholders, articulating the business value of CRM, ERP, and AI-powered solutions.
Solution Leadership & Technical Expertise
- Drive customer innovation by aligning business needs with Microsoft’s Business Applications, including Dynamics 365, Power Platform, and Co-pilot Studio.
- Lead technical conversations and workshops, leveraging deep knowledge of low-code/no-code platforms and AI agentic capabilities.
- Collaborate with Global Black Belts (GBBs) and engineering teams to address competitive blockers and shape future product direction.
Sales Execution & Deal Management
- Orchestrate the end-to-end sales cycle, from opportunity discovery to deal closure, ensuring alignment with account strategy.
- Guide the Specialist Team Unit (STU) and Account Team Unit (ATU) to build pipeline and drive consumption.
- Lead execution of complex deals, ensuring robust deployment plans and customer success post-sale.
Partner Ecosystem & Collaboration
- Validate and integrate partner solutions into customer engagements.
- Collaborate with ISVs and SIs to scale offerings and accelerate time-to-value.
- Provide feedback to Global Partner Solutions (GPS) to refine go-to-market strategies.