- Sound knowledge of and the ability to apply labour legislation
- Ability to analyze, interpret and apply and implement policies, decisions, collective agreements and legislation
- Advanced writing and verbal communication skills
- Exceptional interpersonal skills, including excellent listening, superior oral and written communication, presentation, conflict resolution skills
- Mediation/facilitation skills: ability to work with various parties with an understanding of the influences on their behaviour and attitudes
- Ability to draft, recommend changes to and substantiate departmental policies and procedures based upon analyzing trends in the labour relations environment
- Ability to use discretion and flexibility with considerable independence and to identify the effective application of policies and procedures to individual cases
- Ability to manage complex group and personal dynamics and relationships while contributing effectively in a team environment
- Ability to apply disciplinary & grievance processes
- Ability to promote professional and effective communication through consultation with Union members
- Ability to interpret and implement Union/Company agreements
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