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Td Bank Manager North American Food Services Canada, Ontario, Toronto 947195095
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Job Description:
Key Accountabilities include:
North American Food Services Program Management:
Oversee and manage the relationship with vendor(s) key contact providing Food Services for TD's N.A. portfolio and supporting the Workplace Strategy
Oversight of the TD Visa Infinite Credit Card Lounge
Current Locations: Mississauga, Ottawa, Scarborough, Markham, Toronto, St. Johns, New Jersey, Maine, South Carolina, Florida
Vending machines across Canada and the US
Annual Review of KPIs for amendments
Set up QBR meetings, review agenda and financials ahead of time
Weekly meetings with vendor to ensure the program is running well and address any issues that require attention
Approve and monitor subsidy invoices (where applicable)
Design Standards:
Support the development of design standards for Food Services across our footprint in partnership with our Architect & Design Team
Reporting:
Oversight of vendor performance dashboard, ensuring the vendor is updating on a timely basis
Reporting any data entry support will be required to understand portfolio performance
Provide analysis of portfolio including P&L and investigate and resolve alldiscrepancies/differencesin a timely manner, as required
Review monthly financial reporting as it relates to the MSA(s)
Innovation:
Work with vendor(s) to develop innovation pilots that could be introduced to the Hospitality portfolio on a quarterly basis
Customer Service:
Responsible for the Food Services general inbox
Ensure appropriate triage and escalation management
Speed, Efficiency, Simplicity:
Act as a subject matter expert when new Real Estate projects require Food Services
Delegate effectively to Vendor(s) for appropriate work packages
Identify ways to better partner (internally & externally) to move with speed and deliver with excellence
Find ways to simplify the Hospitality's portion of the end-to-end process
Risk Management
Ensure all keys risks are identified, documented and understood
Managing key risks
Continue to report to leadership on identified risks and their on-going status
Key Metrics & Benchmarking
Bring industry experience and knowledge to drive key decisions
Measure our success against what other competitors are doing
Have a strong sense of what our key industry benchmarks are and how are we performing relative to them
Ad Hoc Job Responsibilities:
Other duties as assigned
Some travel will be required within Canada and the United States
In-office requirement 2x per week (subject to change)
Prioritize and manage own workload to meet service level requirements for service and productivity.
Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area.
Protect the interests of the organization identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary.
Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices.
Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist.
Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
On assignedprojects/initiatives,use project/process management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable.
May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies.
Job Requirements:
Strong verbal and written business acumen, problem solving skills, attention to detail and interpersonal skills.
Basic ability to work independently and manage one's time isessential.
Basic knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Advanced knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc. Positive disposition and a problem solver.
Education/Experience:
Bachelor's degree in business administration or a related field. Project Management experience is an asset.
5-7 years' working in senior complex Food Services management is required.
Experience operating multiple Food Service operations across North America is an asset.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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