Honeywell Technical Support Engineer 

Poland 

946289116

The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).

Manage and prioritize requests with on time resolution of complaints, providing expertise on complex application issues.

Site & customer technical visits for product related activities if needed.

Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.

Build up a Knowledge Base of known applications and bug issues.

Engineering degree or equivalent

Fluency in English is mandatory, French or Spanish languages would be an advantage.

Experience in a support or technical consultancy function, with the ability to solve complex problems, based on a logical and inquisitive nature

Professional experience of IP network, a relevant experience in the Electronic Security sector.

Shift workingschedule (keeping hybrid mode 3+2):
1. Working from Mon-Fri from 8:00 to 18:00 (two shifts -> Morning Shift: 8:00-16:00 & Late Shift: 10:00-18:00)
2. Once a month work on weekends (from home): Sat-Sun: from 6:00 to 18:00 -> 24 hours (which gives you 3 days off per week, while maintaining 40 hours of work per week)

Comprehensive induction, ongoing training and development to set you up for success.

Company subsidized medical care, life insurance, multi-sports card, bravo recognition program.

In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop.

Company paid pension contribution (PPK) to help you plan for the future.