Microsoft Technical Support Engineer 

Poland, Masovian Voivodeship, Warsaw 

310944426

Required/Minimum Qualifications (RQs/MQs)

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience OR technical support, technical consulting experience, or information technology experience.
• A good understanding of Relational Database Management Systems principles.
• A good understanding of foundational Networking principles.

Additional or Preferred Qualifications (PQs)

• Any Microsoft Azure Data Certifications are a plus.
• Experience with Azure Synapse Analytics and/or Azure Data Explorer.
• Experience with Azure SQL DB or SQL Server
• Experience with Azure Data Explorer
• Exposure to competing solutions in AWS and GCP.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements