SAP Solution Support Engineer 

Czechia, Prague, Prague 

945765214

What you´ll do

• Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
• Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible.
• Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released.
• Create Knowledge Base Articles and Wiki documents.
• Create Code Corrections, collaborate with Product Area Leads and Engineering team.
• Collaborate with other internal cross-functional and global teams.
• Coaches and mentors new hires and other support engineers to help them increase their product expertise and productivity.
• Maintains and follows personal development plan by leveraging formal training and knowledge plans.
• Other duties per individual agreement.

What you bring

• A bachelor’s degree preferable in Information Technology/Computer Science area and experience in product Support, Software Development, IT, or Quality Assurance.
• Advanced English.
• Excellent written and oral communication skills; ability to listen and work with customers in real-time.
• Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction.
• Technical acumen and understanding of SQL, Java, Java Script, or other programming language, Splunk, LLM.
• Willingness to learn and grow.

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