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JPMorgan Senior Product Associate Assisted Services United States, Ohio, Columbus 944005712
01.09.2024
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You will support the delivery of the strategic roadmap to build employee experiences leveraging workflow capabilities and Life-Cycle events within ServiceNow.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Serve as a single point of ownership for an experience or workflow, leading the product development lifecycle from discovery and design through implementation – coordinating and delivering new epics, features, and writing requirements
- Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation be exploring new ideas and opportunities to enhance the base product and meet evolving customer needs
- Support a strong risk, controls & conduct framework and a “security-by-design” product mindset
- Partner with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes
- Define and track metrics (OKRs) to measure product success
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Cross-functional partnership and collaboration skills – Comfort building and maintaining strong relationships with a broad set of product and functional partners
- Stakeholder management - Comfort with managing stakeholder relationships while standing up for product integrity and user experience
- Organizational and management skills – Strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment. Strong decision-making skills
- Customer obsessed – develops deep data-informed and research based empathy and understanding employee needs, and advocates for them
Preferred qualifications, capabilities, and skills
- Knowledge of ServiceNow product – Life Cycle Events, Enterprise Onboarding, or Employee journey management a plus
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