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JPMorgan Product Associate Assisted Services 
United States, Ohio, Columbus 
932486672

25.06.2024
Job responsibilities
  • Supports the development of our product strategy and roadmap
  • Collects and analyzes metrics on product performance to inform decision-making
  • Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
  • Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
  • Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
  • Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation be exploring new ideas and opportunities to enhance the base product and meet evolving customer needs
  • Partners with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes
  • Define and track metrics (OKRs) to measure product success
Required qualifications, capabilities, and skills
  • 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
  • Developing knowledge level of the product development life cycle
  • Exposure to product life cycle activities including discovery and requirements definition
  • Emerging knowledge of data analytics and data literacy
  • Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation be exploring new ideas and opportunities to enhance the base product and meet evolving customer needs
  • Partners with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes
  • Define and track metrics (OKRs) to measure product success
Preferred qualifications, capabilities, and skills
  • Knowledge of ServiceNow product – Life Cycle Events, Enterprise Onboarding, or Employee journey management a plus