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JPMorgan Product Associate Assisted Services United States, Ohio, Columbus 932486672
25.06.2024
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Job responsibilities
- Supports the development of our product strategy and roadmap
- Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
- Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
- Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation be exploring new ideas and opportunities to enhance the base product and meet evolving customer needs
- Partners with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes
- Define and track metrics (OKRs) to measure product success
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Emerging knowledge of data analytics and data literacy
- Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation be exploring new ideas and opportunities to enhance the base product and meet evolving customer needs
- Partners with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes
- Define and track metrics (OKRs) to measure product success
Preferred qualifications, capabilities, and skills
- Knowledge of ServiceNow product – Life Cycle Events, Enterprise Onboarding, or Employee journey management a plus
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