Support administration of SAP License and Maintenance Software contracts for North America Region
Resolves issues with medium to high complexity within general work direction
Handle internal/external customers’ queries within stipulate SLAs
Assist Cash Collections team in resolving complex billing issues
Executes operational (including transactional) tasks independently to support operations, including specialized activities that are performed to meet specific objectives.
Has additional responsibilities and broad knowledge of standard processes and related transactions, or special knowledge on specific areas beyond standard, such as: SOX controls, revenue accounting, provisioning.
Develops collaborative work relationships within own team
Collaborate closely and cross-functionally CFR, CFO, CC, Rev Rec, Controlling and Sales.
Skills and competencies:
Intermediate - Advance English language skills. Comfortable to host calls is preferred
Bachelor´s degree in Finance, Accounting, or related field preferred
Strong knowledge of SAP systems and tools
Proactive and social personality. Ability to work in team
Ability to deal with pressure and deliver fast results
Customer experience is a plus as will be in touch with internal stakeholders
Work Experience
Clear understanding of the E2E process
Working experience with Shared Service Centre (min. 1 year)
Experience in expert, catalyst or development program a plus