Amazon Support Engineer Ext-I Amazon Payment Services 

India, Tamil Nadu 

943236

Key job responsibilities
- Provide dedicated integration support for all types of merchants.
- Develop subject matter expertise in one or more payment services and handles escalations related to those services.
- Manage high severity incidents till resolution.
- Can deal with ambiguity associated with the technical requirements. (e.g., custom system integrations, token migrations, embedded customer experience).
- Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.
- Understand the risk/opportunities with various implementations and help our merchants make the right trade-offs (e.g., creation of downstream bottlenecks, managed vs. unmanaged services, etc.).
- Understand the problem, defines severity, and proposes a workaround solution during crisis times to recover transactions while still working on the end-to-end solution.- Perform deep dive and conducts detailed application analysis to identify the root causes of the merchant issues and works with the internal stakeholders and external partners to resolve them.
- Investigate transaction-related technical issues and promptly escalates concerns to the senior integration engineers.- Participate in on-call duties, based on a rotational schedule, to manage incident/sev-2 related support by coordinating with different stakeholders to unblock issues.

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems

- Bachelor's degree in computer science or equivalent