Amazon Support Engineer Ext-II Amazon Payment Services 

Jordan, Amman, Amman 

544214376

Key job responsibilities
- Provide independent integration support for enterprise merchants across all severity levels.
- Act as a subject matter expert in one or more payment services, handling escalations related to those services.
- Assess merchant technical practices for development, design, and operations, recommending best methods for scalable service operations.
- Manage high-severity incidents independently while balancing short-term workarounds with long-term solutions.
- Demonstrate strong operational troubleshooting skills, leveraging deep knowledge of platform architecture, API documentation, and debugging techniques.
- Provide strategic guidance to merchants, helping them make informed trade-offs regarding integrations, balancing risk, performance, and scalability (e.g., identifying downstream bottlenecks, managed vs. unmanaged services).
- Lead technical deep dives and detailed root cause analysis for complex issues, driving resolution across internal stakeholders and external partners.- Recognize patterns in recurring integration challenges, proactively identifying solutions and improving operational processes.
- Mentor and train junior Support Engineers, developing internal knowledge resources.

- 3+ years of technical support experience
- 1+ years of software development with object oriented language experience

- Bachelor's degree in computer science or equivalent