3M Export Shipping Process Analyst 

Costa Rica 

941130074

The impact you will make in this role

• Identify and probe for customers’ needs, clarify information, research issues and provide alternatives as needed.
• Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions.
• Collaborates with cross-functional teams to manage global order to cash process.
• Sourcing, Transportation, and delivery of orders throughout the entire supply chain.
• Analyzes, recommends and suggests alternative solutions to meet customer needs and/or account specific needs

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• In course or Graduated Bachelor’s degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration. Or 1+ years equivalent experience on the fields mentioned above.
• At least 1- 2 years of customer service experience, order management and/or Logistics/Shipping, experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing.
• Intermediate English.

Additional qualifications that could help you succeed even further in this role include:

• Experience with Microsoft Office applications including Word, Excel & Outlook.
• Experience with Reports generating, analyzing, and presenting data in an easy-to-understand format
• Knowledge and use of SAP and Sales Force
• Flexible & Adaptable with workflow processes, and priorities.
• Highly organized, have great attention to details, analytical, has a customer first mindset and be able to work in a fast-paced environment