Process Analysis and Improvement: Analyze current credit operations and collection processes to identify areas for improvement. Develop and implement process enhancements to optimize efficiency and effectiveness.
Data Analysis: Collect, analyze, and interpret data to support decision-making and process improvement initiatives. Provide insights and recommendations based on data analysis.
Stakeholder Collaboration: Work closely with stakeholders, including finance, sales, customer service, and IT teams, to understand their needs and ensure process changes align with business objectives.
Documentation: Create and maintain detailed process documentation, including process maps, standard operating procedures (SOPs), and training materials.
Project Management: Lead and participate in projects related to credit operations and collections. Ensure projects are completed on time, within scope, and within budget.
Performance Monitoring: Develop and monitor key performance indicators (KPIs) to track the effectiveness of process improvements. Provide regular reports to management on process performance.
Compliance and Risk Management: Ensure that credit operations and collection processes comply with relevant regulations and internal policies. Identify and mitigate risks associated with process changes.
Qualifications:
Education: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
Experience: Minimum of 5 years of experience in process analysis, credit operations, collections, or a related field.
Skills:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
Experience with process mapping and documentation tools (e.g., Visio).
Project management skills and experience.
Knowledge of credit operations and collections best practices.
Certifications: Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), Project Management Professional (PMP)) are a plus.