Uber Safety Investigation Specialist - Bi-Lingual Portuguese & Spanish speaker 

United States, West Virginia 

940809391

About the Role

As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.

What the Candidate Will Do

• Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2 and part of L3/L4 urgent volume.

• Report & document issues with reporting parties using various platforms-Master multiple knowledge base and contact management systems-S1+ Under direct supervision, reviews incoming urgent and critical incidents (mainly L1/L2) and acts as a first responder in a reported incident.

• Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform

• Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship, and ensure thorough documentation of the conversation.

• Categorize incidents/accidents with appropriate contact types for the Special Investigations Unit to further investigate.

Qualifications

• Demonstrate excellent interpersonal skills and ability to establish trust. Crisis center, law enforcement or social work experience.

• Strong EQ, emotional regulation, communication, problem solving, critical thinking.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .