Uber Safety Investigation Specialist - German Speaker 

United States, West Virginia 

785014737

About the Role

As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.

1 . Respond to high volume, live queue of sensitive incident inbound cases. Mainly non-Urgent, and part of Urgent safety contacts

2 . Report & document issues with reporting parties using various platforms

3 . Master multiple knowledge base and contact management systems

4 . S1+ under direct supervision, reviews incoming urgent and critical incidents and acts as a first responder in a reported incident

5 . Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform

6 . Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship, and ensure thorough documentation of the conversation

7 . Categorize incidents/accidents with appropriate contact types for the Special Investigations Unit to further investigate.

Basic Qualifications

1 . Fluent in German, and good knowledge of English (written and spoken)

3 . Availability to work in rotating shifts from Monday to Sunday (essential)

4 . Strong EQ, emotional regulation, strong written and verbal communication, problem-solving, critical thinking

Preferred Qualifications

1 . Safety experience

2 . Executional excellence

3 . Crisis center, law enforcement or social work experience.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .