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Pagaya Senior Collections & Recovery Manager 
United States 
940002095

25.06.2024

Responsibilities

  • Develop Collections and Recovery Strategies to enhance Pagaya’s oversight and strategic roadmap across our network of partners in our core asset classes (personal and auto loans)
  • Design, manage, and maintain collection and recovery tests and strategies that improve roll and charge-off rates, improve returns, and optimizes payment programs, engagement and outreach, Debt Settlement Company handling, and recovery channel performance
  • Build, monitor, and maintain core collections and recovery KPIs by asset class and partner
  • Develop business insights collaborating with internal teams and partners, maintain roadmaps and plans, and communicate proposals to senior leaders and executive audiences
  • Work cross-functionally with internal and external stakeholders to produce better business outcomes in the collections and recovery space
  • Strive for risk and loss reduction in everything you do

Requirements

  • 8-10 years of experience managing Collections and Recovery strategies
  • Expertise in the US Collections and Recovery space, particularly with a focus on Personal Loan or Auto Loans
  • Intimate knowledge of the consumer credit space including best practices and applicable laws and regulations, such as FDCPA, UDAAP, TCPA, and RegF
  • Experience in fintech is preferred
  • Expertise in collections and recovery processes, strategies, and operations, ideally with a proven track record of building and managing:
    • Payment and hardship programs strategies and optimization
    • Outbound and digital channel outreach strategies
    • Payment optimization
    • First Line of Defense risk monitoring
  • Deep knowledge recovery channels, including debt sales, repossession, litigation, internal recovery, and TP vendor management
  • Trained or educated in analytics, BI, strategy development, or related

Our Values

  • Continuously Learn - We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
  • Debate and Commit - We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
  • Dream Big and Act - We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
  • Advance Inclusion - We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
  • Be Accountable Together - We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.