Develop Collections and Recovery Strategies to enhance Pagaya’s oversight and strategic roadmap across our network of partners in our core asset classes (personal and auto loans)
Design, manage, and maintain collection and recovery tests and strategies that improve roll and charge-off rates, improve returns, and optimizes payment programs, engagement and outreach, Debt Settlement Company handling, and recovery channel performance
Build, monitor, and maintain core collections and recovery KPIs by asset class and partner
Develop business insights collaborating with internal teams and partners, maintain roadmaps and plans, and communicate proposals to senior leaders and executive audiences
Work cross-functionally with internal and external stakeholders to produce better business outcomes in the collections and recovery space
Strive for risk and loss reduction in everything you do
Requirements
8-10 years of experience managing Collections and Recovery strategies
Expertise in the US Collections and Recovery space, particularly with a focus on Personal Loan or Auto Loans
Intimate knowledge of the consumer credit space including best practices and applicable laws and regulations, such as FDCPA, UDAAP, TCPA, and RegF
Experience in fintech is preferred
Expertise in collections and recovery processes, strategies, and operations, ideally with a proven track record of building and managing:
Payment and hardship programs strategies and optimization
Outbound and digital channel outreach strategies
Payment optimization
First Line of Defense risk monitoring
Deep knowledge recovery channels, including debt sales, repossession, litigation, internal recovery, and TP vendor management
Trained or educated in analytics, BI, strategy development, or related
Our Values
Continuously Learn - We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
Debate and Commit - We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
Dream Big and Act - We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
Advance Inclusion - We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
Be Accountable Together - We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.