Pagaya Senior Collections & Recovery Manager 

United States 

940002095

Responsibilities

• Develop Collections and Recovery Strategies to enhance Pagaya’s oversight and strategic roadmap across our network of partners in our core asset classes (personal and auto loans)
• Design, manage, and maintain collection and recovery tests and strategies that improve roll and charge-off rates, improve returns, and optimizes payment programs, engagement and outreach, Debt Settlement Company handling, and recovery channel performance
• Build, monitor, and maintain core collections and recovery KPIs by asset class and partner
• Develop business insights collaborating with internal teams and partners, maintain roadmaps and plans, and communicate proposals to senior leaders and executive audiences
• Work cross-functionally with internal and external stakeholders to produce better business outcomes in the collections and recovery space
• Strive for risk and loss reduction in everything you do

Requirements

• 8-10 years of experience managing Collections and Recovery strategies
• Expertise in the US Collections and Recovery space, particularly with a focus on Personal Loan or Auto Loans
• Intimate knowledge of the consumer credit space including best practices and applicable laws and regulations, such as FDCPA, UDAAP, TCPA, and RegF
• Experience in fintech is preferred
• Expertise in collections and recovery processes, strategies, and operations, ideally with a proven track record of building and managing:
  • Payment and hardship programs strategies and optimization
  • Outbound and digital channel outreach strategies
  • Payment optimization
  • First Line of Defense risk monitoring
• Deep knowledge recovery channels, including debt sales, repossession, litigation, internal recovery, and TP vendor management
• Trained or educated in analytics, BI, strategy development, or related