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Uber COE Specialist 
United States, West Virginia 
939440553

24.06.2024

What You'll Do:

  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a passionate advocate for Merchants, Couriers and Eaters while answering any questions that come your way.
  • Show empathy to frustrated restaurant partners while solving problems and addressing unsatisfactory experiences.
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and escalate them when necessary.

What You'll Need:

- - - - Basic Qualifications ----

  • Excellent English both spoken and written.
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users’ expectations.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
  • Work time will be shift based totalling 40 hours per week.
  • Weekend and weekly evening shifts are required.
  • You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber.

- - - - Preferred Qualifications ----

  • Bachelor's degree or college experience preferred.
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .