Uber COE Specialist 

United States, West Virginia 

414078789

About the Role

Please note it is the hybrid role (not fully remote).

What you will do:

1. Deliver high-quality service across multiple support platforms (email, chat, phone).
2. Be a passionate advocate for riders while answering any questions that come your way.
3. Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences.
4. Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
5. Triage issues and escalate them when necessary.

What you will need:

1. Excellent English both spoken and written.
2. High proficiency using computers (typing, quickly navigating between various tools)
3. Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
4. Passion for helping others and creating support experiences that exceed users’ expectations.
5. Ability to troubleshoot problems and find speedy resolutions.
6. Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
7. Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
8. Work time will be shift based totaling 40 hours per week.
9. Weekend and weekly evening shifts are required.

Preferred Qualifications:

1. Bachelor's degree or college experience preferred.
2. Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .