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Apple ASO Fraud Prevention - Japanese Language Investigator United States, Texas, Austin 939294526
13.06.2024
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Minimum Qualifications
- Fluency in the Japanese language with excellent verbal, reading, writing and comprehension skills
- Excellent English reading comprehension and writing skills
- 1-2 years experience in customer service or order verification type role with a strong working knowledge of SDS processes, policies, and procedures
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Ability to work a schedule from 7:00 am to 10:00pm including weekends and holidays, with additional flexibility during high volume times of the year
- Excels at working independently to make timely decisions and take appropriate actions
- Demonstrates flexibility and adaptability in a dynamic environment with changing work-flows and responsibilities
Preferred Qualifications
- Excels at analytics and creative problem solving skills
- Customer-focused individual with an eye for identifying outliers among data sets
- Maintains a positive attitude in a high-demand/fast-paced work environment
- Demonstrates a passion for excellent customer focus and protection
- Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
- Advanced judgment, critical thinking, problem solving and decision-making skills
- Adept at navigating ambiguous and complex situations
- Acute attention to detail
- Ability to change gears quickly
- Ability to identify business process solutions that increase efficiencies
- Bachelor’s degree preferred, or equivalent experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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