Boston Scientific Field Clinical Specialist Manager 

Australia, Victoria, Melbourne 

939040878

Josh Quinn
Aislinn Roche

People Development:

• Responsible for supporting a high performing team and facilitating a positive winning spirit and collaborative culture.
• Identifying and attracting Clinical Specialists and supporting their onboarding into the team and organisation
• Proactively coaching team members in the field and providing constructive feedback, identifying training needs to support and achieve individual and business goals as well as development objectives
• Drives positive employee engagement and team culture within the team and across the EP division

Building and Maintaining Relationships:

• Builds and maintains strong relationships and understanding of customers
• Maintains contact with major accounts and key relationships
• Supports key customers with education forums
• Attends and participates in customer, company and industry  sponsored events and meetings
• Develops and maintain relationships with functional areas

Clinical Excellence:

• Maintains an understanding of the product portfolio and can differentiate each product line against competitor products
• Develops and maintains a depth of clinical knowledge through published literature, conference addresses and local clinical expertise
• Shares clinical and technical experiences in a way that motivates others and teaches applicable skills
• Coaches others in the field
• Coaches team members to provide case support to support the sales plan & strategy
• Actively supports divisional initiatives to achieve business strategies and goals through the Clinical Specialist team

Business Processes:

• Provides input into Salesforce over Account potential and Customer behaviour based on defined market segmentation
• Applies business practices and methods in own job function
• Ensures Clinical Specialist team integration with related areas to deliver programs, services and results
• Works as part of a larger group on Therapy Development by identifying the referring network to increase patient flow in relation to Strategic Business Partnerships & KOLs
• Supports Territory Managers with KOL management

Collaboration:

• Works collaboratively with Business Development and Sales team to ensure clinical services and programs are delivered to clinical stakeholders
• Arranges, plans and executes agreed training and proctoring activities
• Works as part of a cross-functional team between Sales, Marketing and Clinical teams to achieve required business outcomes
• Creates an environment for the team to share knowledge and ideas.

Customer Development:

• Engages customer on product clinical advantage and benefits to patient and offers exceptional clinical and procedural value to drive customer confidence particularly with new product launches
• Provides feedback and contributes to business objectives, contracts and tenders where appropriate

Other:

• To represent Boston Scientific values and integrity
• Works on projects etc as needed to support the BSC business
• Attending meetings, conferences and exhibitions as required to promote Boston Scientific products and services

People Development

• Attracts, develops, manages and retains talent.  Holds self and others accountable for making continuous progress against development objectives.
• Builds and develops an engaged team and creates a culture of respect and accountability. Creates a sense of energy, excitement and personal commitment to the organisation through empowerment and recognition.

Functional Knowledge

• Requires in-depth understanding and application of concepts, procedures and practices within own job function; has broad experience in applying this knowledge in a variety of situations.

Planning & Execution

• Sets plans with clear deliverables, milestones and accountabilities, aligned with the division.
• Has a results oriented mindset; creates a sense of urgency and ownership amongst team to achieve goals.

Relationship Building & Influence

• Builds and maintains effective external as well as internal networks that add value in achieving work related goals.
• Skilled in building rapport with a wide variety of individuals.
• Influences and motivates others.  Wins support and acceptance for proposed changes and ideas through consideration of key stakeholder needs.

Collaboration & Communication

• Models and promotes collaboration and works effectively with others to achieve goals.  Involves others, where appropriate, in decision making.
• Creates an environment which promotes honest and open communication and information sharing amongst the team.  Listens actively and encourages expression of ideas.

SKILLS AND QUALIFICATIONS

• Previous leadership success / experience is highly regarded, however less experience will be considered for an exceptional candidate.
• Previous experience in Electrophysiology and Cardiac Rhythm Management is highly desired.
• Demonstrated commercial track record of success
• Proven experience in mentoring and coaching others
• Experience in developing a collaborative team environment that displays core values
• Ability to plan and prioritise a flexible work schedule
• Tertiary qualification in life sciences or business management (desirable).
• Ability to undertake regular domestic travel (required).
• Aptitude for acquiring technical knowledge.