Adidas ASSOCIATE FIELD ACCOUNTS CS United States, South Carolina, Spartanburg 938139939
Share
Key Responsibilities:
Management of Wholesale Field Accounts
Responding to incoming phone and email requests within specified timeframes and handling customer inquiries in an efficient and professional manner
Creating and Uploading of pre-orders and contracts in line with pre-order timelines
Perform required maintenance on pre-orders
Reviewing of contracts and orders as per the Rules of Engagement
Processing of contract call offs in season within specified timelines for pre-orders and refills
Management of Order Book is an ongoing requirement
Communication and liaison with the sales team on a regular basis
Providing product information, pricing queries and processing orders into the system
Follow up of customer requests, issues and complaints to resolution
Achievement of agreed department KPI’s to drive superior service delivery
Developing a strong understanding of the Company’s product range
Contributing to the team’s continuous improvement initiatives and targets
All testing as required within SAP systems
Knowledge, Skills and Abilities:
A strong customer service focus
A high level of problem solving ability
Highly developed organisational and time management skills
Superior attention to detail and accuracy
Excellent communication skills and a proven ability to develop long lasting relationships with our internal and external partners
Ability to contribute to a team environment where performance is measured
Experience in working under pressure to meet deadlines and conflicting priorities
Strong Microsoft Office skills are essential and experience using SAP is desirable
A flexible and professional approach is imperative
Requisite Education and Experience / Minimum Qualifications:
University degree or equivalent
Key Interfaces:
Sales
Supply Chain: Purchasing and Order Fulfilment
Finance: Credit
IT
Merchandising team
Warehouse
External Freight companies
External Customers
These jobs might be a good fit
